By downloading, installing and using Medialooks products, you agree with the terms & conditions of this Agreement.
Medialooks offers a free 30-day evaluation (trial) license for all its products. The purpose of the evaluation license is to test, build prototypes and demo. It is prohibited to distribute or deploy Medialooks software with or without an evaluation license. A full commercial license has to be obtained for redistribution or deployment.
There are two license types:
With every license we provide a perpetual deployment license and a 1 year subscription for updates (the ability to deploy new releases) and support. See this FAQ post for clarification.
Once expired, this subscription can be renewed with the following discounts from the full price of the license at moment of renewal:
No discount will be provided after 1 year from subscription expiration date.
We require that at least one working email address is subscribed to occasional mailings with new features and fixes to the licensed products. We reserve the right to make occasional cross-promotions to inform you about related products and add-ons.
Support is provided via an online ticketing system available in the Support section of our web site. In order to submit a support case, you need to be a registered user.
Support is provided only for the latest non-beta versions of our products. The option to download any particular version is provided during one year since its release date.
If a product is discontinued, support will be provided until the expiration of the current subscription period. The option to renew the subscription will not be provided. Instead, a migration path to a replacing product may be offered.
Delivery of license files is made within 48 hours after receipt of payment by Medialooks. Delivery is made in electronic form via either email or download.
The default validity of all invoices or payment links is 30 days.
Licensing of third-party components or patents (such as those from Apple, MPEG LA or Dolby), that may be used together with our products or be an integral part of them, is your responsibility. This may be especially important for Decoder Lib and Encoder Lib.
Medialooks software shall not be used to create products that target developers, programmers or software engineers such as, but not limited to software development kits, libraries (LIBs and DLLs), COM/ActiveX, .NET components or toolkits. Your application should not expose any of its functionality through an application programming interface (API) unless expressly permitted by Medialooks. If you are not sure whether this applies to your application, please contact us.
Your licenses cannot be transferred to a third party without written permission from Medialooks.
If you want your application to be distributed by a third party under an OEM agreement, please contact us to obtain a separate license.
You will not reverse engineer, decompile, or disassemble any of our products.
Any comments or materials sent to Medialooks through this website or any other means, including all feedback, questions, comments, suggestions, functions and features you would like to see, questionnaires and the like, shall become the sole property of Medialooks. Such comments and suggestions shall not be confidential, and Medialooks shall be free to use any such suggestions, comments, concepts and the like for any and all purposes of its sole choosing, without restriction and without payment of any compensation. You have no obligation to submit any comments or suggestions to us.
Medialooks may, on its website, in its documents, brochures and other promotional materials, state that you are a customer to Medialooks. However, we are likely to waive this term upon request.
We license our products on an "as is" basis and make no promises, express or implied, including without limitation the implied warranties of merchantability and fitness for a particular purpose, regarding our products or their use and operation alone or in combination with other software.
We do not warrant that our products will operate or perform without error or that any defects can or will be corrected. You, the licensee, are using our products at your own risk. Medialooks will not be held responsible or liable for any loss, damage or expenses (including indirect and consequential loss or damage) of any nature including but not limited to any loss resulting directly or indirectly from the use of our products.
Of course, this does not mean that we don't do our best to fight with every bug in order to improve our software and make each of our customers happy.
We may terminate your license if this Agreement is breached. License files shall be permanently deleted. No refunds are provided.
This Agreement is subject to change. Changes will become effective for all product versions released after the change has been made. We are likely to notify about important changes via email.